FlowSocial
Sign inStart free

Delete your data

How to remove your information from FlowSocial

You are always in control. You can disconnect Facebook and Instagram, delete a brand, or have your whole account deleted. Here is how to do each one.

Last updated 15 October 2026

In short

  • Disconnecting Facebook deletes our access key straight away.
  • Deleting a brand removes its posts, pictures and results.
  • Ask us to delete your account, and it is done within 30 days.

1Disconnect Facebook and Instagram

In FlowSocial:

  • Open the brand, go to Settings, and press Disconnect on the Facebook and Instagram card.
  • The access key is deleted straight away, and we stop posting, running ads and collecting new results for that brand. Ads already running in your ad account keep running until you stop them on Facebook.

On Facebook: go to Settings & privacy → Settings → Business integrations, find FlowSocial, and press Remove. This cancels our access key at Facebook's end, so we can no longer post, run ads or read anything for you.

2Delete a brand

The brand's owner can delete it from the brand's Settings. This removes its posts, uploaded pictures and videos, logo, comments, ads history, results, review links and Facebook connection from FlowSocial. Posts already published stay on Facebook and Instagram until you delete them there.

3Delete your whole account

  • Write to help@flowsocial.site from the email address you use to sign in, and say you want your account deleted.
  • We confirm it is really you, then delete your account, your brands and everything in them, your Facebook connections and your uploaded files.
  • It is done within 30 days, and we email you when it is finished.
  • We keep only what the law makes us keep, such as payment records for tax, and copies in backups disappear as those backups expire.

4Get a copy first

Want a copy of your information before it is deleted? Ask in the same email and we will send it to you.